Refund policy

Return policy

We have a 14-day return policy. This means that you have 14 days after receiving your order to register your return. To register your return please send an e-mail within 14 days to customerservice@itsruya.com

Once registered, your package must be received by us within 14 days. Returns that arrive later than this period unfortunately cannot be accepted.

To be eligible for a return, your item must be in the same condition that you received it:

• unworn or unused, with tags;
• in its original packaging;
• always include a note inside your return package with your full name and order number. Without this information we cannot process your return.

Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted. If there are traces of makeup stains or perfumer or other traces, we will not accept the return

Return shipping costs are at the customer’s own expense.

Would you like to return an item? Please send an e-mail to customerservice@itsruya.com within 14 days after receiving. 

Refund
Once we have received and inspected your return, we will notify you regarding the approval status of your refund. Approved refunds will be processed back to your original payment method within 14 days, excluding the shipping costs. Please note that your bank or credit card company may require additional time to reflect the refund in your account, so we appreciate your patience.

You can always contact us for any return question at customerservice@itsruya.com.